Q: How do I provide the names and dates for the Family Birthday Board?A: On the product page, you will find a personalization box. Please enter the names and dates exactly as you want them to appear (e.g., "Mom - Jan 05", "David - Mar 12"). We will professionally engrave or print these details onto each tag for you.

• Tip: Please double-check all spellings and dates before adding to cart!

Q: Can I customize the title on the main board?A: Yes! Most of our designs allow you to change the main title (e.g., changing "Family" to "Grandkids" or "The Smiths"). Check the product description for specific character limits.

Q: Can I change my personalization after placing an order?A: We process custom orders very quickly to ensure fast delivery. If you spot a mistake, please email us within 24 hours. Once our machines start engraving or printing, we cannot make changes.

Q: Do I need to write the names on the tags myself?A: No, you don't! We handle all the hard work for you. Your Family Birthday Board will arrive with all the names and dates already professionally engraved or UV-printed on the wooden tags, giving it a clean, premium look.

Q: What if our family grows? Can I order extra tags later?A: Absolutely! We know families grow. You can purchase "Add-on Tags" separately from our store at any time.

• Note: For add-on tags, you can choose to have them engraved by us (if available) or buy blank ones to write on yourself if you need them immediately.

Q: How do I assemble the Family Birthday Board?A: The main board and the customized tags are shipped together. To prevent damage during shipping, the tags are usually not pre-hung. We include easy-to-use metal jump rings so you can quickly link the tags to the board in the correct order. No tools are required!

Q: How do I open the wooden piggy bank to get the money out?A: Our piggy banks are reusable. Simply use a screwdriver to carefully remove the screws holding the transparent acrylic cover. Empty your savings, screw the cover back on, and you are ready to start saving again!

Q: How long does it take to make my custom order?A: Because we custom-make every single tag and board to your specifications:

• Production Time: Please allow 3-5 business days for us to design, print/engrave, and inspect your order.
• Shipping Time: Standard shipping typically takes 7-14 business days.

Q: Do you ship worldwide?A: Yes, we ship our wooden gifts globally. Shipping costs are calculated at checkout.

Q: Can I return a personalized item?A: Since the item is permanently engraved/printed with your specific family names, we cannot accept returns for "change of mind."

Q: What if there is a spelling mistake?A:

• Our Error: If the product arrives with a spelling different from what you submitted, or if it is damaged, please send us a photo. We will send a free replacement immediately.
• Customer Error: If the mistake was in the order details you provided, we cannot offer a full refund. However, please contact us—we can often offer a discount on a replacement tag or board to help fix it.